I just wanted to be sure to let you know how wonderful these people really are and how much they have changed my life for the better. Kelly and Jill encouraged me to do some of these exercises to strengthen the left knee before surgery. I have to have my left knee replaced next year and because of Carson Tahoe Therapy, I am not dreading it like I was on this one. The women at the front desk (Jeanette and Sandra) are always friendly and welcoming and the rest of the staff at the office are friendly and encouraging. The facility is clean and always very well maintained. (I had Jill for a week while Kelly was gone and she is also fantastic at what she does.) Carson Tahoe should be very proud of its PT Department. The range of exercises that she and Jill Cachinero gave me to do was perfect. She also has an amazing ability to get you to do what needs to be done and even just a bit more! In the past I have had several physical therapists that pushed me to the point where I did not return, I never felt that way with Kelly. But everyone told me PT is the single most important thing I can do after this type of surgery! Kelly has a personality that makes her patients feel very comfortable. I was assigned to Kelly Kanter, and I really I am not a person who enjoys exercise and after being in pain for many years, the thought of adding more through PT did not excite me. On FebruI had a total right knee replacement (I had put this off for approximately 15 years) I started P.T. I unfortunately did not write down any names but each staff member from the charge nurse to the housekeeping and the dietary staff that brought us coffee and snacks were amazing and deeply appreciated. She was admitted to the telemetry floor and transferred to the orthopedic floor for comfort care. They kept my mom comfortable and clean always remembering that she was a human being, treating her gently and respectfully despite the fact that she could not respond. The nurses and aides on the telemetry unit and orthopedic unit introduced themselves at each shift change, checked in with us regularly, and responded quickly when we needed them. I have worked in healthcare for over 33 years and was so impressed by the care and professionalism I saw there. I can only hope if I live to 93 that my last days are surrounded by family, friends, and excellent staff like you have at Carson-Tahoe Health. We were worried about access because of the pandemic and the sheer number of family wanting to see her, but we were met with unfailing courtesy and empathy at all hours of the day. Her health declined quickly and unexpectedly and my family of 6 siblings along with their families arrived from 3 different states to say our goodbyes. I wanted to extend my deep appreciation for the care my mother had in her last days. Thank you and your organization for a wonderful experience and a job well done. A higher compliment to pay a business, I cannot imagine. Your hospital, and its marvelous staff renews my faith that this model still exists and functions superbly. I have always found it ironic that American business spends billions of dollars on glitzy advertising yet their service disappoints those valuable consumers when they get in the door. Her caring and compassion and dedication to insuring the best possible outcome for the patient will be something I will remember and talk about whenever I speak of Carson Tahoe Health. Ramona Johnson RN, at your cardiac surgical center. The level of compassion, excellence, and professionalism I have experienced at Carson Tahoe, puts them all to shame. ![]() ![]() Throughout my business career, I have served as CEO of my own companies and worked closely with some major medical institutions, in particular, Mt. I had both procedures done within a 90 day period and wanted to write a quick letter to complement your organization for an outstanding experience.įrom the pleasant young lady at reception, to the wonderful smiling ladies of the admissions desk, to the genuine, caring, and professional nurses, techs, Doctors, and aides, my experience was absolutely without equal. Just yesterday, I underwent the second of two vascular angiograms with angioplasty at your facility.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |